Custom Hotel - Los Angeles

nicely styled modern rooms

the parking charge of 22$ is quite high and there are no alternatives. Pool bar closed way before 11 pm, no coffeemaker in the rooms. all in all not bad, quite stylish rooms but yet a bit overpriced.

What u liked is that the staff where really friendly , helpfull, and the location was great. I ha a good experience.

I don't like that you have to pay for parking when you are staying there.

This is a former dormitory for Otis College of Art. If you loved the feel of your college dorm room, this place will be fine for you. The bathroom is tiny. The carpet is cheap and rough on your feet. The place smells like a gym and smoke. The bed is basically a futon literally on the floor. The room is dark with poor lighting (maybe to hide the dirt). It's gross and I would never stay again.

The main thing is the location and the fact that it has a shuttle to LAX, but the staff is unfailingly pleasant, and we like the uncluttered design. The adjacent supermarket and nearby diner are also pluses. this has been our overnight reststop between cross-country and cross-Pacific flights for 4 years now.

Clean simple rooms for a good price in la and near the airport.

Best place to stay after a long, tiring flight

location to airport

I was not informed about parking rate nor was their parking explained. I ended up with a $60 partking ticket and $30 in parking fees..... UGH

This hotel was advertised as a boutique hotel with designer interiors but is so far from this. The hotel is in desperate need for renovation and proper housekeeping.

I like the styel of the room.

Great hotel for a relaxing stopover

Valet personal was nice.

For starters everything in the room you had to pay. Water you had to pay, movie you had to pay there was no complementary anything. For what the room was word at least water for free would had been nice. To me the room was to expensive and it had nothing as complementary. I dont think I would go back. Sorry

Design hotel very close to lax airport. Nice hotel "bar" at the pool area. The rooms are clean and with a big flatscreen tv. For travellers: Reception has terminals to print airport check-ins and a scale to check your baggage weight.

Valet parking is very expensive. Tip: You can park for free at the parking lot on the other side of the street.

I loved the location of this hotel, close to LAX, the beach local shops and restaurants. The rooms were good with all you expect from this type of Hotel. With the bonus of a pool. Free shuttle to LAX ideal for what we needed.

On arrival after a long drive we were given a room on the sixth floor with view we asked for. However on checking my booking i booked a higher room( this is relevant). I rang and was curtly told by the woman on reception that i got the room in booked. Well im sorry but im the customer, i told her if this is a higher room yet there is 6 above me please explain which are the low, she would ring me back, she didnt... I rang back and a nice guy said sorry we were allocated the wrong room and took us to the higher rooms. Higher rooms have better view but facilities like the massage chairs on the 12th floor foc, and various other extras. One other thing on the Sunday we were there, all the guests were removed from the pool as they had rented it out for a party.......Following my complaint they said i could use the pool at another hotel, 5 miles away, we did but if you had no car, tough, that wasnt good.

Shuttle to airport, good price, nice room.

Great customer service, cozy design and some great surprises - on 3rd floor (games room) and on last floor (massage chairs room). Everything is very clean.

A bit small room and very small bathroom.